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AlfieUS
User level: Level 1 (16 points)

How to pay more than monthly incurred AppleCard charges for an outstanding (but no interest charges) balance.

Purchased two new phones in December so we have interest free balance to pay off through AppleCard - I want to pay some on that balance beyond a monthly charge shown on my January bill but cannot. The wallet app lets me select the kaypad under 'make a payment' to enter a new amount more than the monthly balance - the screen even shows a new message 'pay more toward your balance' (exactly what I want to do. However, the 'pay later' and 'pay now' buttons are gray and not available now since I entered the new amount. Is this a glitch or am I doing something wrong? Thanks for any help.

Posted on Jan 2, 2020 6:56 AM

3 replies

askbarnabas
User level: Level 10 (104,778 points)

Jan 2, 2020 1:21 PM in response to AlfieUS

Try signing out of your Apple ID and back in.



I also found this -

Make additional payments on your Apple Card Monthly Installments

If you pay your minimum payment due each month, you're automatically paying your Apple Card Monthly Installments. To make an additional payment or pay off your installment balance, you need to pay your Maximum Payment for all other Apple Card purchases before additional payments can be applied to your installment balance.

Apple Card Monthly Installments are interest-free and all other purchases you make with your Apple Card have a variable APR. When you pay toward your Apple Card balance first, you can reduce or eliminate interest charges.

If you pay more towards your installment balance, you might reduce the number of payments, but you're still required to pay your installment the next month.


askbarnabas
User level: Level 10 (104,778 points)

Jan 2, 2020 8:12 AM in response to AlfieUS

You need to call Goldman Sachs at 1-877-255-5923.

AlfieUS Author
User level: Level 1 (16 points)

Jan 2, 2020 1:10 PM in response to askbarnabas

I did, an unhelpful call to an ‘expert’ who knew less than I do re: setting up payments. That’s why I posted the question. I was hoping some actual ‘users’ might weigh in on this to solve it. The call did accomplish, I asked to file a formal request to address this issue.

Originally posted at discussions.apple.com/thread/251001480