User level: Level 1 (8 points)My brother gifted me an used iPhone X but it is locked with iCloud of him. I asked my brother to give me account but he said i just forget it. Someone tell me is there an official way to legally unlock iPhone through Apple customer support or no.
Thanks
Posted on Jan 2, 2020 4:08 AM
User level: Level 10 (687,885 points)Jan 2, 2020 5:55 AM in response to chrisjaroc
See if he can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, if he is the original owner, have him take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
Genius Bar Reservation US
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple ID Support
Apple Support by e-mail or chat
Or fill out and submit this form.
User level: Level 1 (8 points)Jan 3, 2020 7:04 AM in response to Eric Root
Thanks, I'm sending your answer to him.
User level: Level 10 (687,885 points)Jan 3, 2020 7:20 AM in response to chrisjaroc
You are welcome.
Originally posted at discussions.apple.com/thread/251001208