User level: Level 1 (4 points)As my son never used his iPod Nano (7th gen) it's been passed to my wife. However when we connect to our Mac laptop the drive is seen correctly but shows no content at all, and when viewed in iTunes/Music again it is seen as a drive but the display continuously shows "loading", but never moves beyond that point. I've tried resetting the iPod, but as I can't get access via the laptop I can't do a factory reset.
Can anyone advise please...?
Posted on Jan 2, 2020 1:33 AM
User level: Level 10 (103,789 points)Jan 2, 2020 12:28 PM in response to Clive111
Hello,
Please refer to the following Apple Support document.
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
User level: Level 1 (4 points)Jan 2, 2020 12:37 PM in response to QuickPost
Thanks for the reply. I'd found that page a while ago but because the Nano never completes "loading" it never gets to bullet-point 5 on that page I can't get at "restore factory settings". I've run through all of the options in bullet-point 4 too, without success.
Originally posted at discussions.apple.com/thread/251000830