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franziska26
User level: Level 1 (19 points)

Time Machine didn't copy all files to new Mac

I just bought a new Mac and when I set it up, I copied all data from my external hd (time machine). But then realised, that lots of files were missing on my new machine. Mainly InDesign files. I've already contacted apple (they blamed InDesign). And I just contacted Adobe (they said its time machine). Now what? I don't know how much data is missing and why?! Lucky I can still access them on an older backup, but its still scary and should not be?! Anyone had the same problem?

Posted on Jan 1, 2020 9:18 PM

3 replies

rkaufmann87
User level: Level 10 (149,622 points)

Jan 1, 2020 9:34 PM in response to franziska26

It's Adobe, they (and Microsoft) do not allow their professional apps to be migrated. You need to manually install them on the new Mac. Your data files should have migrated but Adobe and Microsoft simply do not allow their professional apps to be migrated, they force the user (you) to manually install them hoping you have lost their install keys which would mean you have to re-buy them.

rkaufmann87
User level: Level 10 (149,622 points)

Jan 2, 2020 5:58 AM in response to franziska26

If it's just the data files, then manually copy them over. You can put them on an external HD or a Flash Drive or even on some Cloud storage and them move them to where you want them. Pretty simple process really.

franziska26 Author
User level: Level 1 (19 points)

Jan 2, 2020 3:50 AM in response to rkaufmann87

But its not the app itself, its indesign files I Designed. That doesnt make sence since you buy the apps online now it shouldnt matter as I pay monthly for them and doesnt matter on what machine?!

Originally posted at discussions.apple.com/thread/251000601