User level: Level 1 (8 points)I am unable to create or add a signature to my outgoing emails. When I select the Signatures popup, only an empty box appears. Also, when I go to Preferences, that same empty box appears with "Signatures" in the title bar.
I have an iMac Late 2017 5K, running Catalina in Dark Mode. The problem appeared when I upgraded to Catalina.
Thank you in advance for your suggestions.
Posted on Jan 1, 2020 8:41 PM
User level: Level 10 (280,982 points)Jan 1, 2020 8:45 PM in response to rhdowney
User level: Level 10 (280,982 points)Jan 4, 2020 7:35 PM in response to sberman
Might you be using some email service provider that interferes with signatures?
And how do you get out of that screen - for example, go back to (Preferences >) General?
User level: Level 1 (8 points)Jan 4, 2020 7:42 PM in response to sberman
I don't think so. I use Apple everything. Service provider is Shentel, and I do not use their email -- Apple Mail only for probably 15-17 years. And I had signatures until I upgraded to Catalina.
I get out of that screen by clicking the red dot in the upper left, as usual.
User level: Level 1 (8 points)Jan 1, 2020 10:16 PM in response to sberman
That doesn’t help. I am unable to select “Signatures” OR “Preferences” because the box that pops up is blank with no text in it at all. There are no options to select.
User level: Level 10 (280,982 points)Jan 4, 2020 1:07 PM in response to rhdowney
Here's what I see at System Preferences > Signatures. How does yours compare? Can you click on the plus sign shown to add a signature.
User level: Level 1 (8 points)Jan 4, 2020 7:13 PM in response to sberman
When I select "Signatures", I get a blank box with no writing or symbols in it. It does say "Signatures" in the title bar, but that is all. The same box comes up if I select "Preferences".
User level: Level 1 (8 points)Jan 4, 2020 7:12 PM in response to sberman
Here is what it looks like.
User level: Level 10 (280,982 points)Jan 4, 2020 7:19 PM in response to rhdowney
rhdowney wrote:
Here is what it looks like.
Your screenshot is absent.
User level: Level 1 (8 points)Jan 4, 2020 7:27 PM in response to sberman
Apparently I do not know how to insert it. I tried copying and pasting, and dragging it in, but it never appeared in the chat window. I'll try to convert it to a jpeg.
User level: Level 10 (280,982 points)Jan 4, 2020 7:30 PM in response to rhdowney
Use the "image insertion" button.
User level: Level 10 (280,982 points)Jan 4, 2020 7:36 PM in response to rhdowney
Sorry - duplicated below.
User level: Level 1 (8 points)Jan 4, 2020 7:44 PM in response to rhdowney
If I go to Preferences, that black box comes up, and nothing is in it. Cannot select any other preferences, either.
User level: Level 1 (8 points)Jan 4, 2020 8:30 PM in response to sberman
Ah, that sounds promising. I’m on the east coast and it’s past my bedtime. I’ll try that tomorrow.
User level: Level 1 (8 points)Jan 4, 2020 7:31 PM in response to sberman
User level: Level 10 (280,982 points)Jan 4, 2020 7:52 PM in response to rhdowney
That sounds like a .plist somewhere needs to be removed.
Try going to Library > Mail > and removing SignaturesByAccount.plist.
Originally posted at discussions.apple.com/thread/251000500