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SilveryAg
User level: Level 1 (4 points)

"This Apple ID has not yet been used with the App Store" error and I can't log into the App Store

Hi, I'm trying to log into the App Store on both my MacBook Pro and iPad and every time I attempt to on both devices, I receive a notification telling me that "This Apple ID has not yet been used with the App Store" with two options given to either "Cancel" or "Review"



Obviously selecting "Cancel" does nothing. When I select "Review", on my MacBook Pro I'm always lead to an error that says "We've run into a problem. Please try again later." On my iPad, selecting "Review" causes a page to appear which is forever stuck loading.




This error has been persisting since yesterday when I first tried to log in and basically I can't log in with my account on the App Store on both devices because of this.

Posted on Jan 1, 2020 6:22 PM

2 replies

Eric Root
User level: Level 10 (687,895 points)

Jan 1, 2020 7:59 PM in response to SilveryAg

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

Dah•veed
User level: Level 9 (67,407 points)

Jan 1, 2020 6:53 PM in response to SilveryAg

Have you created an account for the iTunes related stores with the Apple ID that you are trying to use?


ASC - Late 2012 Mac mini, macOS 10.15.2; Watch, series 5 GPS/cellular, watchOS 6.1.1; iPad Air 2, ipadOS 13.3; iPhone 8+, iOS 13.3; TV 4th Gen, tvOS 12.4.1;  HomePods, audioOS 13.3 and Airport Express w/ Airplay 2

Originally posted at discussions.apple.com/thread/251000165