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Community User

How do I remove Mail recipients from Mail in macOS Catalina?

When I go to create a new email and I type the first letter of someones name it automatically puts an email address I responded to like months ago. That email address is NOT in my Contacts and it doesn't show up in Previous Recipients. I can right click it and click remove but it comes right back as soon as I type that first letter. I have everything Siri turned off so it's odd that it shows Siri found in apps above the email address. This is only one example as it will place other email addresses in the TO: section if I type say an "s" it will put my cable companies email address in there.

Posted on Jan 1, 2020 4:48 PM

6 replies

Barney-15E
User level: Level 10 (125,838 points)

Jan 1, 2020 6:55 PM in response to Community User

You don't have to take what it offers. Just keep typing the address you want.


To remove those entries, you'll have to turn off Siri Suggestions in Mail in the Siri System Preferences, Siri Suggestions & Privacy…

Barney-15E
User level: Level 10 (125,838 points)

Jan 2, 2020 10:53 AM in response to Community User

It says right in your Screen shot that Siri is still active and providing suggestions.

The address in your screen shot was generated by Siri suggestions.


That is not the "Previous Recipients." The address wasn't generated from it having been used in Mail before. It was found in some document, email message, or other app that contains that address. It was found and displayed as an option. You can't remove it via the Previous Recipients method because it is not a previous recipient.

Community User Author

Jan 3, 2020 11:07 AM in response to Barney-15E

That person was a previous recipient as I made first contact and they responded just like all the others I can't remove. If Apples Support Team has no answers for it I'm sure it's a bug. Like I said, in older versions of OS X you could right click and remove that recipient.

Barney-15E
User level: Level 10 (125,838 points)

Jan 2, 2020 8:15 PM in response to Community User

I already gave you mine.

Community User Author

Jan 1, 2020 7:50 PM in response to Barney-15E

I know I can keep typing but when you have like 20 different emails popup that start with the letter "L" or any email address with the letter "L" in it at all it gets annoying. In the last version of OS X you could right click and click two items that would remove those email addresses.

Turned everything off associated to Siri from day one so that doesn't fix it. I don't use Siri on my iMac or my iPhone. Never liked it so I don't enable it.

Community User Author

Jan 2, 2020 7:46 PM in response to Barney-15E

Exactly. That's why I allowed the guy from Apple Support to share my screen and even he can't figure it out. He verified that everything SIRI is not ON.

What say you? Any suggestions?

Originally posted at discussions.apple.com/thread/251000083