User level: Level 1 (8 points)A family member recently sadly died and we have his iPhone X. Unfortunately we don’t have his Apple ID - we don’t want to access his data but would like to be able to clear it (restore to factory settings). Is there any way Apple will allow us to do this?
Many thanks
Posted on Dec 1, 2019 6:36 AM
User level: Level 10 (233,174 points)Dec 1, 2019 6:53 AM in response to caitriona96
I'm sorry for your loss. Apple will help you if you provide the following documents:
User level: Level 10 (233,174 points)Dec 1, 2019 7:04 AM in response to caitriona96
Since you don't want the data on the phone, it may not hinder getting Apple's assistance. Only Apple can tell you for sure however.
User level: Level 10 (111,438 points)Dec 1, 2019 6:55 AM in response to caitriona96
User level: Level 1 (8 points)Dec 1, 2019 7:02 AM in response to lobsterghost1
Thank you for the quick response. We don’t have the purchase receipt. Will that be a problem? Sadly he died suddenly.
User level: Level 10 (168,247 points)Dec 1, 2019 9:46 AM in response to lobsterghost1
I doubt that will make any difference regarding clearing it as that would then be a workaround for Activation Lock. Although I am sure thieves would never take advantage of it.
Originally posted at discussions.apple.com/thread/250905559