User level: Level 1 (4 points)Tried all the usual stuff, reset, the lot still nothing, but yet, less than hour ago was happily using the wifi at home. Reset the hub as well, nothing, our other apple devices happily churning away.
Posted on Dec 1, 2019 3:09 AM
User level: Level 10 (244,490 points)Dec 1, 2019 8:44 AM in response to PortEllen1983
Apple will replace it in the store. You don't need to go back to the department store.
User level: Level 10 (244,490 points)Dec 1, 2019 8:31 AM in response to PortEllen1983
Have you restarted the phone?
Reset network settings?
User level: Level 1 (4 points)Dec 1, 2019 8:29 AM in response to PortEllen1983
Update to this problem, does not connect through cellular, good strong signal and my old iPhone 6S works perfectly well. Because it will not connect through the cellular I cannot turn off Find My Phone, to reset to factory setting, so it is like Catch 22, does not work through iTunes, nothing. The wifi and cellular just stopped working, was working this morning, left it for an hour or so, now nothing, very infuriating, spent good part of the day trying to get it to work.
User level: Level 1 (4 points)Dec 1, 2019 8:40 AM in response to Lawrence Finch
All the things it tells you to do from both Apple and the Internet, including resetting the network hub, checking the hub with my other iPhone with the same SIM card. Resetting the network connections., hard reset. Toggle airplane and the mobile data. All of the usual suspects, the only thing I cannot do is reset the phone to factory settings.
I have an appointment with Genius Bar, Phone is 10 days old, going to tell them to wipe it, since I cannot do it, and hopefully they can, give me a letter to get it replaced from the department store I got it from for a new one.
User level: Level 1 (4 points)Dec 1, 2019 8:54 AM in response to Lawrence Finch
Be good if they did, live in the YUK so not sure what the scoop is with replacement, they might send me back to the store, the helpline for the store told me they give people a letter, but if they replace at Apple, great news.
User level: Level 1 (4 points)Dec 1, 2019 8:56 AM in response to PortEllen1983
Funny, first time had any issues with Apple products, hope my wife's Christmas present, iPad, does not do the same.
Originally posted at discussions.apple.com/thread/250905149