User level: Level 1 (20 points)I tried using my airpods during zoom meetings. The other end doesn't hear me at all. They are heard some static sound but I do hear them (the audio has this pressing button when they speak)
I went to the service center but they said they can't replicate the issue.
HELP!
Same goes true with skype meetings.
I already checked the settings and it just didn't work.
[Re-Titled by Moderator]
Posted on Nov 30, 2019 9:09 PM
Dec 3, 2019 6:40 PM in response to jeanrose87
Hey there jeanrose87,
Thanks for reaching out to Apple Support Communities. I understand you’re having issues with your AirPods and certain apps. I’ll be happy to help with this.
Do your AirPods work with other apps on your iPhone? Do they work when taking a call, listening to music, or watching a video? If so, and they don’t work with just these specific apps, see if these steps help:
Force quit the apps:
How to force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone:
Restart your iPhone, iPad, or iPod touch
Check for updates to the apps and your iPhone:
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Update apps or use automatic downloads
Delete the apps from your iPhone, restart, and install the apps back on to test once more.
If the issue is occurring with more than just those apps and seems to be an issue with your AirPods, try reseting them:
Let me know if this helps.
Dec 4, 2019 6:58 AM in response to jeanrose87
Hi jeanrose87,
Thanks for clearing up where the issue is occurring. Some apps may let you choose a different audio input and output than what the system is using. If you haven’t already, check the apps settings to make sure this isn’t the case.
Test this in a new user account as well and see if the issue continues there:
How to test an issue in another user account on your Mac
If that doesn’t help, go to System Preferences > Bluetooth and forget your AirPods. Restart your Mac, pair them together again, and see if this helps.
Cheers.
User level: Level 1 (9 points)Jan 3, 2020 9:39 AM in response to jeanrose87
Go to Zoom Preferences and set your audio device to Airpods. Happy Zoom-Podding!
User level: Level 1 (20 points)Jan 3, 2020 10:17 AM in response to carpelifem
Unfortunately i have done it all. I wonder if its an issue with Bluetooth connectivity? Cause when I played music, it works perfectly. Messenger also works perfectly. Just the zoom, skype, loom etc its really not working.
User level: Level 1 (20 points)Dec 3, 2019 7:11 PM in response to chuck_3rd
I have done all of that. It works on my phone when I made some calls. It's just in my mac during skype/zoom meetings and loom/screenflow/quicktime recordings.
macOS Mojave
ver 10.14.16
Macbook Pro (retina, 15-inch, mid 2015)
Originally posted at discussions.apple.com/thread/250904698