Stolen phone/retrieving lost photos

Hi, my mum had her iPhone X stolen overseas. The phone was on Flight Mode for the entirety of the time it was stolen. We've just relocated it, and had it brought back to us, but when we looked for the photos that we had taken overseas they had disappeared, and iCloud had updated all of the photos from her new phone onto the original one. Is there any way we can retrieve the original photos? They are very important to us as they contain memories of our holiday. Thanks :)

Posted on Nov 30, 2019 7:33 PM

1 reply

TheLittles

Level 10 (211,627 points)

Nov 30, 2019 8:05 PM in response to sunnysmiles17

sunnysmiles17 Said:

“Stolen phone/retrieving lost photos:[...] Is there any way we can retrieve the original photos?[...]”

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Checking Where these Photos May Reside:

IMPORTANT: Disable Wi-Fi instantaneously to boot, as a way to avoid iCloud synchronization.

Check your eMail account

Check another Apple ID used while on the trip

Log into iCloud, and see if these reside in there

Try restoring the photos from a Time Machine Backup on Mac - Apple Support

Check other storage devices that these maybe stored on (i.e. A Flash Drive, or other cloud storage)

Finally, check other devices associated to your Apple ID. Use the Photos app, in particular for Apple devices