Level 1 (9 points)

when I click on Install Catalina, I always get the message ""request to recovery server timed out". how can I install Catalina?

when I click on Install Catalina, I always get the message "request to recovery server timed out". how can I install Catalina 10.15.1?? is there a link to get me around this problem? I currently am using Mojave.

Posted on Nov 30, 2019 12:05 AM

5 replies

Tesserax

Level 10 (162,294 points)

Dec 1, 2019 9:30 AM in response to Mom-in-Micronesia

See if either of the following will help get the update installed:

Create a new user account. Log out of your existing account, and then, log in with the new account. Run the installer app again. Ref: How to test an issue in another user account on your Mac - Apple Support
Boot up your Mac in Safe Mode. Try running the installer in this mode. Ref: Use safe mode to isolate issues with your Mac - Apple Support

Barney-15E

Level 10 (125,838 points)

Nov 30, 2019 6:02 AM in response to Mom-in-Micronesia

It sounds like the network connection to Apple's servers is not sufficient to complete the download.

Try taking the MacBook to another network and see if you can download there.

Mom-in-Micronesia Author

Level 1 (9 points)

Dec 1, 2019 12:05 AM in response to Barney-15E

This is an installation. I already downloaded the OS X. It just won't install. Do I need a good connection to Apple to install?

Lexiepex

Level 6 (14,158 points)

Dec 1, 2019 2:33 AM in response to Mom-in-Micronesia

I advise to read here about all issues with Catalina. I propose not to install Catalina and wait until you are sure that you really want it.

Barney-15E

Level 10 (125,838 points)

Dec 1, 2019 5:13 AM in response to Mom-in-Micronesia

How big is the download? The full download which doesn't need to contact Apple's servers, is about 8GB.

Originally posted at discussions.apple.com/thread/250902112