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tiff55
User level: Level 1 (8 points)

iTunes season pass missing episodes

Hi there. I purchased a season pass of The Challenge War of the worlds S2 and the last 2 weeks episodes have not been released on iTunes. I have not been able to get any response from Apple support or MTV. Is there anything else I can do?? I am desperate to see my favourite show and considering the price I paid to watch it within hours of airing, this poor customer service is very disappointing.

Posted on Nov 29, 2019 11:21 PM

4 replies

RachT1
User level: Level 5 (7,457 points)

Nov 30, 2019 2:22 AM in response to tiff55

Hi there,


Are the episodes available on the iTunes Store to buy separately?


If so, I would contact iTunes Support.


Select your country here: iTunes Support


Then, select Get Support, search for Season Passes and choose an option to contact iTunes Support.

RachT1
User level: Level 5 (7,457 points)

Nov 30, 2019 12:56 PM in response to tiff55

Hi there,


In that case, I would still contact iTunes Support to see if you can find out why the episodes have not been added and see if there is anything they can do regarding this.

namelessprogrammer
User level: Level 1 (12 points)

Dec 17, 2019 6:24 PM in response to tiff55

Hey,

I am right there with you. Just started to catch up on the show and apple subscription service says i purchased and own all 16 episodes but to this day there is still no episode 13 showing. It is pretty sad from a company that’s been in the digital game as long as they have been. They need to get it fixed or offer refunds for the cost of the missing episode.

tiff55 Author
User level: Level 1 (8 points)

Nov 30, 2019 12:31 PM in response to RachT1

Unfortunately no. The episodes are not available at all and it’s been over 10 days for ep 13!!

Originally posted at discussions.apple.com/thread/250902053