User level: Level 1 (4 points)I just received a phone call and stated my apple account had been hacked and press 1 when connected was asked why I was calling and he stated I was hacked by someone in Germany have I shared my sign in information to which I stated no was instructed to turn on my computer to which I ended the call. Was there a problem on my account? Thank you
Posted on Nov 29, 2019 4:55 PM
User level: Level 10 (268,198 points)Nov 29, 2019 4:56 PM in response to Ancientaliens
Apple does not make such calls.
All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Originally posted at discussions.apple.com/thread/250901409