User level: Level 1 (27 points)My iphone 11’s recent call logs have disappeared and only displays past Facetime History. So I don’t have any of my recent calls received, missed or dialed out. I’m only seeing FaceTime history going back 3 years. I’ve restarted my phone, replaced SIM card. Can this be fixed?
Posted on Nov 29, 2019 1:12 PM
User level: Level 1 (18 points)Dec 4, 2019 10:32 AM in response to Ahamil10
I worked through this with an Apple support tech yesterday and the issue has been resolved.
No clue what caused it to happen, but the fix was to power down the phone, then remove and reset the SIM card, then restart the phone.
The old missing calls did not return, but the phone began to log them correctly after the reboot.
User level: Level 1 (4 points)Jun 7, 2020 7:04 PM in response to tbrown256
I’ve read many of these posts as I had the same problem. In fact this happened on a new replacement iPhone 11+. I removed the sim and noticed it was slightly oxidized. I took a pencil eraser and lightly erased the top most layer of material, leaving a shiner contact. When I was done all my phone history showed up again.
User level: Level 1 (4 points)Sep 9, 2020 5:03 PM in response to draklorimed188
Similar, but not exact same issue with iPhone 11. Some received calls not showing up in “Recent” calls. Asked Siri to list recent calls, and missing calls were duly listed. Exited Siri, and hey presto, missing class are now in call history. Clearly a bug in Apple’s IOS
User level: Level 10 (239,207 points)Nov 29, 2019 1:21 PM in response to tbrown256
I'm guessing that you have checked to see if Recents is set to All or Missed. The Recents call list will only hold the last 100 calls. The SIM card has nothing to do with the Recents display. Have you backed up the iPhone lately?
User level: Level 10 (244,490 points)Apr 8, 2020 11:57 AM in response to Gothic627
That sounds like you have Call Forwarding enabled on your account. Check Settings/Phone/Call Forwarding. Also call your carrier and ask them to verify that your account is set up correctly.
I’m assuming that the phone displays the name of your carrier in the top bar and shows signal strength bars. If that isn’t happening it means the phone is not connected to the carrier’s network.
User level: Level 1 (4 points)Jun 11, 2020 3:59 PM in response to soundguy61
Take out your sim card, use a pencil eraser to LIGHTLY erase the top layer of oxidation. It'll go from a dull gold, to a shiny gold. put it back and see if it comes back. That's what worked for me. Good luck
User level: Level 1 (8 points)Mar 13, 2020 4:26 AM in response to tbrown256
Had a similar issue after which the simcard appeared to have crashed as text messages had disappeared as well. They reappeared after sending a new text message, however. Still no call history and attempted to reset simpin, and failed. Puk-code required and went to my provider. Received a new simcard and the issue was fixed. Call history still missing but new calls were listed again.
User level: Level 1 (4 points)Sep 10, 2020 11:56 AM in response to tbrown256
Ask Siri and she will give you the 25 most recent calls. I know that doesn’t solve the problem.
User level: Level 1 (126 points)Apr 4, 2020 3:02 PM in response to tbrown256
I'm having this same problem. What's interesting is that if I ask Siri to list my recent calls, the calls are there. They just don't show up in the Recents list.
User level: Level 1 (8 points)Jan 3, 2020 2:23 PM in response to tbrown256
Recently got iphone 11 and noticed a similar problem - On "Recents", my CALLED numbers NOT showing up, though received and missed calls are displayed okay. (Actually, the called numbers may be displayed one day later or something...!) But it's really inconvenient that I cannot verify the numbers I just called, right? :/
I hope Apple can fix this soon??
User level: Level 10 (239,207 points)Dec 3, 2019 12:37 PM in response to Buzzerooni
What troubleshooting have you tried?
User level: Level 1 (4 points)Dec 4, 2019 9:08 AM in response to tbrown256
I am having the same issue. I have tried restarting, but nothing changes. I have looked for solutions on the internet, but there doesn't seem to be any.
User level: Level 1 (18 points)Dec 4, 2019 10:33 AM in response to Buzzerooni
By "reset the SIM card", I mean to remove it and then re-insert it.
User level: Level 1 (8 points)Feb 4, 2020 8:57 PM in response to kkcorbet
I have faced similar issue yesterday ,did restoring backup from Iphone X to new iphone 11.
on "Recents" tab of iphone 11,it is NOT showing up records of recent calls.
New call logs are recorded properly.
I removed the SIM card and restart the phone.But it dint work.
Hope apple will look into this issue.
User level: Level 1 (4 points)Apr 8, 2020 11:52 AM in response to tbrown256
I am having a similar issue with my iPhone XR but I am also not receiving any incoming phone calls. They all go straight to voicemail. I have done everything to troubleshoot the issue, including getting a replacement phone. The replacement phone had the same issues. FaceTime works, text messaging works and I can call out but no one can call me. No one seems to be able to tell me why so the issue persists.
User level: Level 1 (8 points)Apr 19, 2020 11:16 AM in response to tbrown256
I’ve had a similar problem on my 8, since updating to iOS13 back in October’19. Have lost ALL, call logs. Reccents and Missed not showing. So far have tried all of the variois tips and solutions and haven’t had an success.
User level: Level 10 (244,490 points)May 7, 2020 12:58 PM in response to Ranwhite
What “solution” are you talking about? Your post makes absolutely no sense. Have you bothered to read the thread you posted to?
The iPhone 11 can use a physical SIM and/or an eSIM. You can have both if you want 2 lines of service.
User level: Level 1 (8 points)Sep 24, 2020 7:59 PM in response to tbrown256
My phone is missing calls during a ten day period in each July and August. I have deleted call logs so I can see calls for this month but they don’t appear. I tried the eraser trick as well as asking Siri for the calls and it did not restore them. I also have backed up phone, restored it. Any more ideas?
User level: Level 1 (27 points)Nov 29, 2019 2:37 PM in response to ChrisJ4203
Yes. My recents only show all FaceTime history (recent and missed) I don’t even see calls I received yesterday. I have backed up my phone recently.
User level: Level 1 (18 points)Dec 3, 2019 4:52 AM in response to tbrown256
I have this exact same problem on my 6S using 13.2.3
User level: Level 1 (4 points)Mar 4, 2020 10:03 AM in response to Buzzerooni
This worked for me, thanks.
User level: Level 1 (4 points)Mar 4, 2020 10:07 PM in response to Venoy Varghese
I have the same issue on iphone SE,
User level: Level 1 (4 points)Mar 26, 2020 6:06 AM in response to tbrown256
I have exactly the same problem with an iPhone7 and iOS 13.3.1...
Is there a solution?
User level: Level 1 (27 points)Apr 10, 2020 8:00 AM in response to Lawrence Finch
I have noticed that called made through Siri do not show up, whereas called dialed directly do show up. Does the Siri call history integrate with the normal call log?
User level: Level 10 (244,490 points)Apr 10, 2020 8:44 AM in response to Eric357
Calls that I make using Siri DO show up on recents. I can’t explain why yours don’t. I just tried two ways, first using my AirPods, then using my phone. “Hey Siri” both times.
User level: Level 1 (4 points)Apr 10, 2020 1:58 PM in response to ChrisJ4203
To Chrisj4203: your reply fixed mine. Thank you thank you.
User level: Level 1 (8 points)Apr 27, 2020 2:18 AM in response to tbrown256
I have the same problem with my iphone 6plus. Tried turning off/on and also network settings reset.
User level: Level 1 (4 points)May 7, 2020 12:55 PM in response to tbrown256
Does the iPhone 11 even have a SIM card.
Ridiculous solution for so called “advanced phone tech”
User level: Level 1 (8 points)Jun 11, 2020 3:54 PM in response to Buzzerooni
Nothing was resolved the missing recent log is gone for good after an upgrade thanks Apple
User level: Level 1 (4 points)Jun 11, 2020 3:57 PM in response to soundguy61
Correction: It was on a replacement iPhone 7+, not an 11+
User level: Level 1 (8 points)Jun 11, 2020 4:35 PM in response to soundguy61
The 😁😁😁😁😁😁
User level: Level 1 (4 points)Jun 23, 2020 4:49 PM in response to Coop136
Same problem here with iPhone X, after upgrading to iOS 13.
User level: Level 1 (4 points)Jun 23, 2020 6:08 PM in response to tbrown256
My phone has stopped retaining my new calls. It only shows my old calls in the call log
User level: Level 1 (8 points)Jul 28, 2020 2:38 PM in response to 45-58
Cleaning SIM card worked
User level: Level 1 (8 points)Aug 8, 2020 2:44 PM in response to tbrown256
This also worked for me.
User level: Level 1 (8 points)Sep 24, 2020 8:01 PM in response to tbrown256
I am looking to retrieve this information. How do you restore it if it is not showing in call log?
Originally posted at discussions.apple.com/thread/250900980