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Carolyn Samit
User level: Level 10 (166,921 points)

Help for error 1004

Helpful11Views28,516Last modified Apr 22, 2016 3:56 AM

Quit the App Store of it's open.



Open the Finder. From the Finder menu bar click Go > Go to Folder


Type or copy/paste: ~/Library/Cookies


Click Go then move the com.apple.appstore.cookies file from the Cookies folder to the Trash.


Type or copy/paste: ~/Library/Preferences


Click Go then move the com.apple.appstore.plist file from the Preferences folder to the Trash.



Try the App Store.

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Originally posted at discussions.apple.com/docs/DOC-4293